Refund Policy

Last updated: 16 of March 2026

Anna Thompson is a fine art studio based on Lord Howe Island, NSW, Australia. This Refund Policy outlines how refunds, cancellations, and returns are handled for products and services purchased through this website www.annathompsonlordhowe.com

This policy operates in accordance with the Australian Consumer Law.

Consumer Rights

Under Australian Consumer Law, customers are entitled to a replacement, repair, or refund if a product or service has a major fault, is not as described, or does not perform as expected. These rights apply regardless of the policies below.

Physical Products (T-Shirts, Postcards, Prints)

We do not offer refunds or exchanges for change of mind on physical products such as:

T-shirts
postcards
prints or similar merchandise

Please choose carefully before purchasing.

However, if a product arrives damaged, faulty, or incorrect, please contact us within 14 days of receiving the item so we can arrange a replacement or refund in accordance with Australian Consumer Law.

Original Artwork

Sales of original artwork are generally final. Refunds are not offered for change of mind once the artwork has been purchased.

If artwork arrives damaged during shipping, please contact us within 14 days with photographs so we can resolve the issue.

Workshops and Art Classes

Bookings for workshops or art classes may be cancelled up to 6 months after booking, provided the workshop has not yet taken place.

If you cancel your booking before the scheduled event, you may choose either:

a full refund, or
a credit towards a future workshop

Because many visitors book travel to Lord Howe Island well in advance, we aim to be flexible where possible.

Event Services and Bookings

This includes services such as:

live portrait drawing at events
private art workshops
organised group painting sessions

Bookings for these services may be cancelled up to 6 months after booking, provided the event has not yet occurred.

If a cancellation is requested before the scheduled event date, a refund or credit may be provided at our discretion.

Cancellations by Us

If we need to cancel a workshop, event, or service due to unforeseen circumstances (such as weather, illness, or travel disruptions to Lord Howe Island), customers will be offered:

a full refund, or
the option to reschedule

How to Request a Refund or Cancellation

Please contact us with your order details:

Anna Thompson
Lord Howe Island,

NSW, 2898 Australia

Email: anna@annathompsonlordhowe.com

We aim to respond within a reasonable timeframe and resolve issues fairly.

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